Why Our Norfolk Trusted Trader Membership Sets Us Apart

At Smart Heating EA Ltd, we pride ourselves on delivering honest, high-quality heating and plumbing services across Norfolk and beyond. As part of our ongoing commitment to caring professionalism, consideration of safety and exceptional customer service, we are proud members of the Norfolk Trusted Trader scheme and that means something powerful for our customers.

What Is Norfolk Trusted Trader?

Norfolk Trusted Trader is a scheme run by Norfolk County Council in partnership with Referenceline, an independent review and vetting service. It exists to help residents find reliable, reputable, and trustworthy tradespeople in their local area.

Before being accepted as a Trusted Trader, businesses like ours must undergo rigorous checks, including:

• Trading history checks

• Proof of insurance and qualifications

• Financial and legal compliance

• Customer feedback verification

• Adherence to a strict code of conduct

Only companies that meet these high standards earn a place on the Trusted Trader register. And we’re proud to say that Smart Heating has been vetted and approved.

Why Does This Matter to Our Customers?

When you work with Smart Heating, our Trusted Trader status gives you peace of mind that you’re hiring a company that’s committed to doing things properly. You’re not just taking our word for it,our business practices and customer satisfaction have been independently assessed and verified.

Here’s what this means for you:

• You can trust our engineers to work safely, legally, and respectfully in your home or premises.

• We’re committed to transparency, fair pricing, and good communication at all times.

• We actively encourage feedback and continuously improve based on verified reviews.

• You have access to support from Norfolk Trusted Trader in the rare event of a dispute.

What Makes Us Different from the Competition?

The heating and plumbing industry can be crowded and not all contractors are provide the same level of service. Our membership in Norfolk Trusted Trader is a clear signal that we’re not just in it for the job, we’re in it for the long-term relationship, the reputation, and the responsibility.

Many local companies are not members of any approved scheme or may avoid the vetting process altogether. At Smart Heating, we welcome accountability because we know we meet the mark.

This is just one part of what sets us apart:

• We're eco-conscious specialists in gas heating system maintenance and energy efficiency.

• We serve domestic and commercial clients with tailored solutions.

• Our customer service is built on honesty, reliability and knowledge.

• We future-proof heating systems for our clients, helping them lower bills and increase performance.

Our Promise to You

When you see the Norfolk Trusted Trader badge on our website you’re seeing more than just a logo. You’re seeing our commitment to integrity, quality workmanship and service you can rely on.

If you’re looking for a heating and plumbing company you can trust, we invite you to experience the Smart Heating difference — and see why our customers keep coming back.

Contact us today on 07990665002 to book your boiler service, get advice, or request a non-obligation quote for work.